Recent Articles about Chatbots

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infographic of 12 reasons why you need social media customer service in 2020

Social Media Customer Service Strategy: 12 Reasons You Need One in 2020

Not long ago, customers called a business, submitted a ticket,  or went to the brick-and-mortar location when they had issues or questions, and the idea of social media customer service didn’t even exist. Now it’s the main channel for most customers to communicate with a business or brand, and it’s something you can not afford […]

image of star wars cptain Phasma and stormtroopers

Why Real-Time Messaging & Chatbots are the Key to Unlocking Customer Engagement

Chatbots and real-time messaging have really blown up recently. Statistics show that 1.4 billion people are using chatbots on a regular basis. This is just one of many reasons why real-time messaging & chatbots are the key to unlocking customer engagement. Who hasn’t grown up with dreams of wanting a cool robot friend to talk […]